Refund policy

REFUND / REPLACEMENT & RETURN POLICY — POUT BLVD / POUT AVVE

Due to the hygienic nature of cosmetic and personal-care items, all sales are final. We do not accept returns, refunds, or exchanges on:

  • Lip gloss

  • Aftercare products (ReStor’d)

  • Bundles or sets

  • Digital products

  • Training classes or kits

  • Gift cards

Refunds Are NOT Issued For:

  • Packages marked “delivered” by the carrier

  • Incorrect shipping addresses entered by the customer

  • Lost or stolen packages

  • Ordering the wrong item or changing your mind

  • Failure to read product descriptions or policies

Refunds MAY Be Issued If:

  • Your order has not shipped yet

  • We shipped the wrong item

  • A product arrives damaged (see Damaged Item Policy below)

Approved refunds are issued to the original payment method within 5–7 business days.

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DAMAGED OR DEFECTIVE PRODUCTS

We take packaging seriously, but in rare cases, items may become damaged during transit.

To qualify for a replacement, you must contact us within 48 hours of delivery and provide:

  1. Order number

  2. Photos of the damaged product

  3. Photos of the shipping box and mailer

  4. A brief explanation of the issue

Email: poutblvd@outlook.com

Replacements Are NOT Issued For:

  • Normal gloss separation (natural in handmade glosses)

  • Small air bubbles in gloss (industry standard)

  • Damage caused by the customer

  • Claims without photo evidence

  • Claims submitted after 48 hours

Approved claims receive a replacement at no cost.
If the item is out of stock, a refund may be issued.

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