Terms of service

TERMS OF SERVICE

By purchasing from Pout Blvd / Pout Avve, you agree to:

  • Provide accurate contact + shipping information

  • Not dispute charges for packages marked “delivered”

  • Review all product ingredients before purchase

  • Follow safety instructions for any cosmetic service or product

  • Use products responsibly and discontinue if irritation occurs

  • Understand that all services and products require full payment and are non-refundable unless stated otherwise

We reserve the right to refuse service to anyone for any reason.

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TRAINING POLICY — POUT BLVD

Because seats are limited and kits are prepared immediately after booking, all deposits and payments are final.

Online Courses

  • Deposits/payments are non-refundable

  • Training kits ship within 5–7 business days

  • Customers must provide an accurate shipping address

  • Pout Blvd is not responsible for lost or returned kits

  • Certificates ship within 1–2 weeks

  • You are responsible for confirming that Hyaluron Pen services are permitted in your city/state

In-Person Classes

  • Deposits/payments are non-refundable

  • Location details are sent 48 hours before class

  • White scrubs are required for all students

  • Live model practice is available for an additional fee

  • No-shows forfeit all payments

  • Lunch is provided

  • Students receive their kits + certificates at the venue

  • Students must be 18+

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ORDER ISSUES & MISSING PACKAGES

Packages Marked Delivered

If your tracking shows “delivered,” Pout Blvd/Pout Avve is not responsible for:

  • Stolen packages

  • Misdelivered packages

  • Packages marked “delivered” but not found

Before contacting us, please:

  1. Check with neighbors

  2. Check around mailbox/porch

  3. Wait 24 hours (carriers sometimes mark early)

  4. Contact your local USPS/UPS office directly

We do not issue refunds for packages marked “delivered.”

Lost Packages

If your tracking shows no movement for more than 7 business days, contact us and we will assist you in opening a carrier investigation.